Frequently Asked Questions

Credit card payments for print items are not processed until the items have shipped. Please reach out to aha@brightkey.net for print order status. 

eBooks are not eligible for return. This includes all electronic data products (CDs, Disks, PDFs, etc) Due to the nature of our content and the complete access available upon purchase. Payments referred to herein will be irrevocable, non-refundable, and non-creditable. 

Please ensure your billing and shipping address are the same. Your billing address must match the address that the bank has on file. If you keep receiving an error while checking out. Please reach out to ebooks@aha.org with the error code and they will assist you. 

Please email codingclinicsupport@aha.org. You will need to provide the following information: approximate timeframe question was submitted, method of submission (e.g., mail), type of question (e.g., ICD-10-CM or ICD-10-PCS) and brief description. With that information, we will search the database and e-mail the tracking number that best matches the information provided.

Click "Check Status." This will take you to the My Questions page under My Account. Alternatively, please click on My Account in the navigation and then click My Questions in the sidebar. The titles and statuses of all of the questions you have submitted to AHA Coding Clinic are stored here. If you do not have a tracking number or cannot find it, please email us at codingclinicsupport@aha.org. 

Either the tracking number entered is invalid or the question was not submitted online. If you originally submitted your question online, please double check the tracking number and re-enter. If you continue to receive an error message, please e-mail codingclinic@aha.org for assistance.

If you mailed or faxed your question originally, please find your tracking number using the "Request My Tracking Number" option and in the question description section indicate that you want to track your status. Please consider submitting future questions online in order to track the status automatically.

No. All official answers will continue to be provided in writing and e-mailed to your organization.

• Closed Answered – This status is active if the AHA Central Office has researched and answered the question. All official answers are provided in writing and mailed to your organization. If you have this status but have not received or lost your response, please e-mail codingclinic@aha.org.
• Closed Missing Information – This status is active if the AHA Central Office requested additional information in order to process the question but the information is not received within 30 days of the request. The question is closed and unanswered. You will be required to submit your question again, and it will be assigned a new tracking number.
• EAB Assigned – This status is active if the AHA Central Office has researched and determined that due to the nature of the question, it has been forwarded to the Editorial Advisory Board for review and comment.
• Open – This status is active if a question has been submitted but has not yet been assigned. Each question is initially reviewed for completeness and appropriateness since there are questions the AHA Central Office does not field. Please see Are there questions the AHA Central Office does not process? in the FAQ section. Questions are assigned and reviewed in the order they were received.
• Pending Additional Information – This status is active if the AHA Central Office has requested more information in order to research and process a response. Please submit the additional information via an attachment within 30 days of the request. If the additional information is not received within this time frame, the question will be closed and unanswered.
• Review – This status is active if the question has been successfully submitted, accepted and is under review. The AHA Central Office staff is researching and processing the question at this time.
   

You may submit up to three questions per one login session. Each question and related materials must be submitted separately in order to be assigned a unique tracking number and receive a response. 

Include documents that provide context to the question being submitted. Do not submit any document that contains Personal Health Information (PHI), physician name(s) or hospital name(s). Any question submission or related document that includes PHI, physician names, or hospital names will immediately be rejected. The question will not be accepted or answered.